We will provide you with a refund or offer you an exchange where: The product is faulty or not fit for the purpose for which goods of that kind are commonly bought or the product does not match the sample or description advertised on this website.
Please contact us with a photo of the defective goods within seven (7) days of receiving them, along with the following details:
* Your name and address;
* Original order number; and
* The reason for the return of the goods
We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. This may result in a refund or exchange being refused. You will be entitled to a refund equal to the cost of the product only and you will incur the charges of the delivery and return of the product. If you are entitled to a refund, the refund will be made upon your return of the product. You will be solely responsible for any lost returns.